Support
Help with the Serviz Callz app.
Who to contact
- Your jobs, your sign-in details, the server address or a forgotten password: contact your office. They set up your account and your jobs.
- A problem with the app itself: e-mail servizcallz@gmail.com. Tell us what happened, when, and your phone model. If you can, attach the app's log (see below).
Getting started
- Open the app and enter the server address your office gave you.
- Sign in with your engineer code and your password.
- Allow notifications, so new jobs reach you straight away.
Common questions
"Your account is not enabled for Serviz Callz yet."
Your office hasn't added you yet. Ask them to enable your account.
A job is missing from my list.
Pull down on the list to refresh. If it still isn't there, ask your office to send it to you again.
"Updates waiting" or "Waiting to send".
The phone has no connection, or the server is busy. Nothing is lost: everything is sent automatically when the connection is back. You can also tap Sync.
"Needs attention".
Open Settings → Unsent updates. The card explains what happened and what to do. If you're unsure, contact your office.
A file won't open.
Your phone needs an app for that type of file. Some older Android phones can't open HEIC photos.
Sending the app's log
In the app, open Settings → About → Send log, then choose e-mail and send it to servizcallz@gmail.com. The log contains your engineer code, the server address, your phone model and a summary of updates waiting to send. It contains no passwords.
Serviz Callz is developed by Alan Gardner in the United Kingdom.