Privacy policy

Last updated 25 October 2026

Serviz Callz is a job app for engineers. It's developed by Alan Gardner in the United Kingdom ("we"). This policy explains what the app does with information.

The short version

• The app connects to a server run by your employer. The address is set in the app when you first open it. Your jobs and everything you record go to that server.
• The app does not track you. It has no adverts, no analytics and no access to your location or contacts.
• Two services from Google (Firebase) are used: one to deliver notifications and one to report crashes. Neither receives your jobs or anything you record.

Information sent to your employer's server

To do its job, the app sends the following to the server your employer runs:

• Sign-in: your engineer code and password. The password is sent only when you sign in, and the app doesn't store it.
• Your device: an identifier the app creates for your phone, the phone's platform (iPhone or Android), the app version, and the token used to send you notifications.
• Your work: job status changes and their times (accepted, on route, on site, completed), form and certificate answers, notes, parts used, photos of the work, files you attach, your signature, and the customer's signature and printed name.

Photos are resized and sent without location data.

Your employer receives and keeps this information in its own systems, under its own policies. Questions about that information, including how long it's kept or a request to see it, go to your employer.

Google Firebase

• Notifications (Firebase Cloud Messaging): to deliver notifications such as "New job", Google handles a notification token and an installation identifier for your phone. The notification itself is sent by your employer's server.
• Crash reports (Firebase Crashlytics): if the app crashes, a report is sent to Google containing technical details: what went wrong in the code, the app version, the phone model and system version, and an installation identifier. It contains no jobs, names, photos or other content, and isn't linked to your engineer code.

Google processes this information under its own terms. See Firebase's privacy information.

What the app does not do

• No location: the app never reads your phone's location. "Navigate" opens your maps app with the site's postcode.
• No contacts: the app never reads your address book.
• No tracking, no advertising identifiers, no analytics, no adverts.
• We never sell or share information for advertising.

Information kept on your phone

So you can work without a signal, the app keeps your jobs, site contacts, reference lists and updates waiting to be sent in its own private storage on the phone. Your sign-in tokens and your saved signature are kept in the phone's secure storage. This information is not included in phone backups.

Completed jobs are removed from the phone after the period set in the app. Signing out, changing server or deleting the app removes the app's information from the phone.

Permissions

• Camera: to take photos of the work for the job record.
• Photos: to choose photos of the work to attach to a job.
• Notifications: to tell you about new and changed jobs.

You can change these at any time in your phone's settings.

Sending the app's log

If you choose Settings → About → Send log, the app creates a text file and opens your phone's share options. The file contains your engineer code, the server address, your phone model and system version, and a summary of updates waiting to be sent. It goes only where you choose to send it.

Accounts

Accounts are created by your employer, not in the app. To close an account or have its information removed, contact your employer.

Children

The app is for engineers at work and is not intended for children.

Changes to this policy

If this policy changes, the new version will be published on this page with a new date.

Contact

Questions about this policy or the app: servizcallz@gmail.com.